1. Introduction
Travelook ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel planning platform.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Information We Collect
2.1 Information You Provide
- Account information (email, name, password)
- Profile information (avatar, bio, preferences)
- Trip and travel data you create
- Reviews, comments, and other content you post
- Communications with us
2.2 Information Collected Automatically
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Location data (with your consent)
- Cookies and similar tracking technologies
- Usage analytics
2.3 Information from Third Parties
- Social login providers (Facebook, Google)
- Partner booking platforms
- Public travel and place data
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Personalize your experience and recommendations
- Process your AI trip generation requests
- Enable collaboration features
- Communicate with you about updates and promotions
- Ensure security and prevent fraud
- Comply with legal obligations
- Analyze and improve our platform
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Contract: To provide our services to you
- Consent: For marketing and optional features
- Legitimate Interest: For analytics and service improvement
- Legal Obligation: To comply with applicable laws
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Hosting, analytics, payment processing
- AI Services: OpenAI for trip generation (anonymized prompts)
- Booking Partners: When you make reservations
- Other Users: For public trips and reviews
- Legal Authorities: When required by law
We never sell your personal data to third parties.
6. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Authentication, security, preferences
- Analytics Cookies: Usage statistics and improvements
- Marketing Cookies: Personalized recommendations (with consent)
You can manage cookie preferences in your browser settings or through our cookie consent banner.
7. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS) and at rest
- Secure authentication (OAuth 2.0)
- Regular security audits
- Access controls and monitoring
- Data backup and recovery procedures
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion:
- Personal data is deleted within 30 days
- Anonymized data may be retained for analytics
- Legal requirements may require longer retention
9. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Export your data
- Restriction: Limit how we process your data
- Objection: Object to certain processing
- Withdraw Consent: At any time for consent-based processing
To exercise these rights, contact us at privacy@travelookapp.com or use the settings in your account.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards through:
- EU Standard Contractual Clauses
- Adequacy decisions
- Data Processing Agreements
11. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates the most recent revision.
13. Contact Us
For privacy-related questions or to exercise your rights:
Data Protection Officer:
Email: privacy@travelookapp.com
Address: Silvermoon Unipessoal Lda, Portugal
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) or your local supervisory authority.
